La Memoire Fine Jewelers is located at 1502 Mission St, South Pasadena, CA 91030, and is known for its exceptional engagement ring creation services. With a strong focus on customer satisfaction, the store has been highly praised for its master craftsmanship and personalized service, particularly from the owner, Mark, and his wife. Reviews highlight Mark's ability to create unique and beautiful jewelry tailored to individual preferences, making him a favorite for custom engagement rings.
Positive reviews frequently commend the friendly and accommodating atmosphere, with many customers appreciating the reasonable pricing for repairs and custom pieces. The store is noted for its superb customer service and for making each client feel valued.
However, some reviews mention dissatisfaction regarding the completion of more complex repair tasks, with one customer expressing frustration over unresolved clock repairs. This suggests some limitations in service expertise for specific types of items.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Highlight Reviews:
Best Review: A customer, Jeanne, praised Mark's mastery in crafting personalized jewelry pieces and emphasized the exceptional customer service provided by both Mark and his wife, making all customers feel important.
Worst Review: Andy reported issues with clock repairs, stating that while basic services were satisfactory, more complicated repairs were not addressed effectively, leading to disappointment.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Hours of Operation**:
- Monday: 10:00 AM - 2:00 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 3:30 PM
- Sunday: Closed
Staff Members:
- Mark (Owner)
Positivity Score: 85%
Total Customer Feedback Reviewed: 11