Ludwig's Jewelers, located at 121 S Main St, Chambersburg, PA 17201, is a family-owned jewelry store that has been serving the community for five generations. The jeweler is well-known for its exceptional engagement ring creation services, offering a broad selection of diamonds and other fine jewelry. Customers appreciate the attentive service provided by the knowledgeable staff, including family members such as Kyle and Lacey, who are dedicated to ensuring a smooth and enjoyable shopping experience. Offering jewelry repairs and appraisals, Ludwig's strives to exceed customer expectations, catering to various occasions including engagements, birthdays, and special gifts.
Operating hours are as follows:
| Day | Hours |
|-----------|--------------|
| Monday | 10 AM - 5 PM|
| Tuesday | 10 AM - 5 PM|
| Wednesday | 10 AM - 5 PM|
| Thursday | 10 AM - 5 PM|
| Friday | 10 AM - 6 PM|
| Saturday | 10 AM - 5 PM|
| Sunday | Closed |
Overall sentiment from online customer reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
The reviews reflect a generally positive atmosphere, with many praising the quality of products and personalized customer service, while a few express concerns about specific experiences.
Best Review:
Alicia commended Ludwig's Jewelers for remaking her grandmother's ring, highlighting the care and communication she received during the process, which made her feel valued and understood.
Worst Review:
Tracy expressed disappointment with the service after purchasing a gold chain with a pendant that broke shortly after, feeling unsatisfied with the store's response to her issue.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 64