Main Street Jewelry, located at 601 S Main St Ste 105, Grapevine, TX 76051, focuses on fine jewelry and custom design services, particularly known for creating exquisite engagement rings. Established in 1988, this jeweler boasts a tradition of expert craftsmanship and a wide array of styles, including estate and vintage pieces. They are committed to providing personalized services, offering repairs, appraisals, and custom designs tailored to customer preferences.
Customer reviews indicate a mixed response about the services at Main Street Jewelry. Although many customers praise the friendly and attentive service, highlighting the knowledgeable staff's commitment to quality, there are also concerns regarding negative customer interactions, particularly related to the store's policies on mask-wearing and customer treatment.
Overall Sentiment from Online Customer Reviews:
Positive: 61%
Neutral: 29%
Negative: 10%
Best Review: Andrea noted the store’s seamless blend of personal service and meticulous craftsmanship, reflecting the legacy of past ownership, while emphasizing the staff's dedication to customer satisfaction.
Worst Review: Jemi expressed a troubling encounter with staff that left her feeling disrespected, reporting aggressive behavior when she declined to wear a mask.
**Operating Hours:**
- Monday: Closed
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: 12:00 PM - 5:00 PM
*Staff members mentioned include Nancy, a continuing force in the store following the founder's passing.*
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 22
Store Phone Number: 8174101111