With over 200 reviews, Martin & Martin Jewelers, located at 9825 South Cicero Avenue, Oak Lawn, IL, is renowned for its expert engagement ring creation and exceptional customer service. The store is helmed by Greg Martin and his experienced team, including John and Marge, who are noted for their friendly and knowledgeable assistance. They have gained a solid reputation for making the engagement ring buying experience seamless and stress-free.

Customers have praised the jeweler for offering a wide selection of high-quality jewelry, including engagement rings, and their commitment to helping clients find the perfect piece within their budget. Many reviews highlight how staff display patience and expertise, particularly in educating clients about diamond quality and providing personalized service.

However, there are some reports of negative experiences, particularly concerning interactions with the owner, where a few customers felt belittled during inquiries or repairs, suggesting that the atmosphere may not always be welcoming.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%

Highlight Reviews:
Best Review: Bri N. commended the quick, friendly service at Martin & Martin for taking care of a prong issue with her engagement ring, ensuring it looked beautiful and polished.
Worst Review: Samantha A. expressed disappointment regarding her interactions with the owner, feeling treated dismissively and condescendingly during a visit.

Operating Hours:
- Monday: 9:00 AM – 5:30 PM
- Tuesday: 9:00 AM – 5:30 PM
- Wednesday: 9:00 AM – 3:30 PM
- Thursday: 9:00 AM – 5:30 PM
- Friday: 9:00 AM – 3:30 PM
- Saturday: 9:00 AM – 2:30 PM
- Sunday: Closed

Staff Members: Greg Martin, John, Marge

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.