MS Jewelers & Loan is a jewelry store located at 18 W 411 Roosevelt Rd, Lombard, IL 60148, specializing in engagement ring creation and repair services. The store has been in operation for over 40 years, earning a reputation for custom jewelry and high-quality craftsmanship. Customers have praised the friendly and welcoming environment, often highlighting the talents of the jeweler, who is noted for creating stunning pieces tailored to customer desires.

However, some reviews reflect a less favorable experience. Instances of poor customer service were mentioned, with complaints about communication and staff demeanor. Additionally, there were reports regarding dissatisfaction with product authenticity, such as issues related to the quality of sold jewelry.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Reviews were analyzed from 7 sources.

Best Review: A customer commended the store for its prompt and high-quality jewelry repairs, expressing satisfaction with the fair prices and quick turnaround time.

Worst Review: Another customer expressed disappointment in their interaction with staff, citing inappropriate remarks and a less-than-pleasant store atmosphere.

Operating Hours:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff:
- Owner: Michael S.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.