Nelson Coleman Jewelers, located at 307 E. Joppa Road, Towson, MD 21286, has established itself as a trusted jeweler in Baltimore County, offering exceptional services in engagement ring creation and a wide range of jewelry. The skilled staff members, including notable employees like Mark Coleman and Jenna, provide personalized attention to clients, ensuring that each engagement ring design perfectly aligns with the couple's vision and budget. The store prides itself on a welcoming atmosphere, where clients can explore unique vintage and contemporary pieces along with custom design options that enhance their jewelry collection.

With a total of 536 reviews, the overall sentiment from online customer reviews is highly positive. Approximately 80% of reviews reflect positive experiences, 15% are neutral, and 5% express negative sentiments.

Positive experiences frequently highlight the shop's exceptional customer service, particularly the patience and knowledge displayed by staff. Customers often mention the ability of the team to customize rings and guide them through their selections seamlessly, fostering an enjoyable buying experience.

Conversely, some negative reviews express concerns regarding pricing and specific experiences with appraisals, indicating a lack of transparency in certain instances.

**Best Review:** A customer praised Mark Coleman for his thorough examination and respectful handling of estate jewelry, providing clear descriptions and valuing each piece accurately.

**Worst Review:** One customer felt undervalued when seeking to sell a diamond, noting a dismissive attitude and questioning the staff's expertise, leaving them dissatisfied with their experience at the store.

**Operating Hours:**
- Monday – Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: 11:00 AM - 4:00 PM

**Staff:** Mark Coleman, Jenna

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*