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Radcliffe Jewelers, located at 800 Kenilworth Dr, Towson, MD 21204, operates in Baltimore County and offers a comprehensive range of services, particularly focusing on engagement ring creation. This jeweler has built a reputation for providing a personalized shopping experience with knowledgeable staff ready to assist customers in selecting exquisite pieces for life's significant moments. The store's inviting atmosphere is complemented by its extensive collection of luxury jewelry and fine watches, including well-known brands like Rolex and Omega.
The staff, including associates such as Jeff and Shirley, have been praised for their friendliness, professionalism, and expertise. Customers have noted their willingness to educate buyers about diamond quality, cuts, and ring options, ensuring that every engagement ring is tailored to individual preferences.
However, experiences have varied. Some reviews highlight exceptional service and delightful customer interactions, while others reflect dissatisfaction with specific transactions or customer service interactions, suggesting room for improvement in addressing individual customer concerns.
Overall, Radcliffe Jewelers has collected a total of 724 reviews, demonstrating significant consumer engagement and feedback regarding its services.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Best Review:
Dr. Jason B expressed great satisfaction with Radcliffe, noting their exceptional customer service and high-quality selection. He admired the professionalism of the staff and the store's commitment to hygiene and customer care.
Worst Review:
Lindsay L shared frustration with the service at Radcliffe, describing an interaction where her needs were dismissed, leading to feelings of being undervalued as a customer. This incident marred an otherwise positive reputation for the store.
Operating Hours:
Monday: Closed
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Staff Members:
Jeff
Shirley
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 724
Store Phone Number: 4103216590
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