Zales Jewelers - Towson Tc, Towson, MD
Zales Jewelers in Towson, Maryland, offers a comprehensive range of jewelry services, particularly excelling in engagement ring creation. With a robust team dedicated to personalized service, they guide clients through selecting or custom designing their perfect ring. Located at 825 Dulaney Valley Road, Ste. 2065, Towson, MD 21204-1010, customers can easily access this jewelry haven. The store enjoys a positive reputation, indicating a commitment to quality and service excellence within Baltimore County.
Operating hours are as follows:
| Day | Hours |
|-----------|--------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
This location has received a total of 143 reviews, suggesting a solid presence and customer engagement in the community.
Overall Sentiment from Online Customer Reviews: The reviews reflect an overwhelmingly positive sentiment regarding the store's service and offerings. Approximately 80% of the feedback is positive, with 15% neutral and 5% negative.
Positive reviews highlight the exceptional customer service, specifically praising staff members such as Kenyoda and June for their attentive and friendly nature. Customers often express satisfaction with the attentive approach in helping to select and design engagement rings.
Conversely, some negative reviews mention issues with order processing and customer service responsiveness, particularly concerning shipping and handling of customer inquiries.
Best Review: Carlos commended the excellent customer service and affordability of the products, detailing a positive experience involving timely communication and support from the staff throughout the journey of selecting his wedding band.
Worst Review: Ian expressed frustration with the customer service, describing a significant delay in package delivery and a lack of effective communication from the company's investigation department, leading to dissatisfaction with his experience.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff mentioned: Kenyoda, June.
