Neptune Designs, located at 301 Duval Street in Key West, FL, is a cherished establishment known for its expert engagement ring creation services. As the oldest jeweler on Duval Street, this family-owned business has been delighting customers since 1976, offering a truly personal touch in the crafting of custom jewelry.

Led by Jay and Carmenza Pfahl, the team includes skilled jewelers who are passionate about turning your ideas into beautiful, bespoke pieces. Customers frequently rave about the knowledgeable and friendly staff, highlighting their commitment to understanding individual visions and guiding buyers through each step of the design process. The shop specializes in unique creations, including custom engagement rings, resizing, appraisals, and repairs, serving the Monroe County community with pride.

Customer Sentiment: Approximately 80% of customers express high satisfaction, while around 10% share neutral sentiments, and another 10% report some service-related issues.

Opening Hours:
Monday to Tuesday: 10:00 AM – 9:00 PM
Wednesday to Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 PM – 6:00 PM

Best Review: Donna shared her joy over the exceptional service at Neptune Designs and praised the team’s ability to remember her preferences and provide her with a beautiful necklace as a wonderful surprise.

Worst Review: Holly expressed disappointment with the customer service after her earrings required multiple repairs and felt her concerns were not properly addressed.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.