Silver and Gold, Custom Engagement Rings in Key West , FL

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80% Score | Silver and Gold, Key West, FL

Silver and Gold in Key West, Florida, is renowned for its exceptional engagement ring creation services. Located at 109 Fitzpatrick St, this family-owned jewelry store operates daily from 10 AM to 8 PM. Their offerings include a stunning array of custom jewelry, with a particular focus on engagement rings, featuring exquisite gemstones such as Blue Larimar and Australian Opals.

Customers appreciate the knowledgeable and friendly staff, including owners Nancy and Sonny, who are praised for their exceptional customer service and willingness to assist with personalized requests. The store's vibrant atmosphere, coupled with its unique selection of nautical jewelry and Atocha coin pieces, makes it a popular destination for both locals and tourists looking for quality jewelry.

However, some reviews indicate areas for improvement, particularly regarding communication and follow-up on special orders. A few customers have expressed dissatisfaction with delayed shipping on custom orders, highlighting a need for better customer relations and confirmation processes.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer named Jay noted that Silver and Gold has become a must-visit on his trips to Key West, praising the fair prices and the welcoming nature of the owners, emphasizing their commitment to customer satisfaction.

Worst Review: A customer named Mike shared a frustrating experience regarding a delayed order worth over $2500, which was not received in the promised timeframe. The lack of communication led to a dispute with his credit card company, although he expressed a desire for better customer service in future transactions.

Opening Hours:
| Day | Hours |
|-----------|---------------|
| Monday | 10 AM - 8 PM |
| Tuesday | 10 AM - 8 PM |
| Wednesday | 10 AM - 8 PM |
| Thursday | 10 AM - 8 PM |
| Friday | 10 AM - 8 PM |
| Saturday | 10 AM - 8 PM |
| Sunday | 10 AM - 8 PM |

Staff Members Mentioned: Nancy, Sonny

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 80%
Total Customer Feedback Reviewed: 25

Store Phone Number: 3052969898

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80%

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