Netusil Jewelers, Rocky Point, NY

Netusil Jewelers, located at 586 Route 25A, Rocky Point, NY, is a well-established jewelry store in Suffolk County, known for its impressive services, particularly in engagement ring creation and repair. The shop has built a reputation over 50 years as a reliable landmark in the community, providing customers with high-quality jewelry and attentive service.

The reviews collected from various platforms reflect a mixture of experiences. The overall sentiment from online customer reviews reveals a divided atmosphere among patrons, with approximately 50% positive, 30% neutral, and 20% negative insights into their service.

Positive reviews emphasize friendly, knowledgeable staff and the quality of jewelry offered. Customers have praised the family-owned aspect of the business and the great prices they encountered.

Conversely, negative feedback highlights concerns regarding the length of time taken for repairs and instances of miscommunication about order details, particularly in the jewelry repair services. There are reports of dissatisfaction among some customers regarding the handling of antique clock repairs, with specific items reported missing or not functioning as expected.

**Opening Hours**:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 1:00 PM
- Sunday: Closed

**Staff Mentioned**:
- Andrew (Owner)

Best Review: A customer shared positive feedback about the family-owned nature of the business, noting that after two decades of being a patron, they appreciate the genuine care and quality they receive when seeking jewelry and repair services.

Worst Review: One reviewer expressed significant disappointment after waiting over eight months for antique clocks to be repaired, reporting issues with missing parts and unsatisfactory customer service when addressing these problems.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.