Papas Gold City Jewelers, located at 1880 Central Park Avenue, Yonkers, NY, offers a comprehensive range of services specializing in the creation of engagement rings. Known for their extensive selection and knowledgeable staff, the jeweler focuses on personal service for clients looking to mark special occasions with fine jewelry. Owners Chris and Michelle are praised for their friendly and family-oriented approach, creating a welcoming environment for customers seeking advice on engagement rings and other jewelry needs.
The store operates in Westchester County and provides services such as jewelry cleaning, repair, redesign, and custom engagement ring creation. They are recognized for their commitment to customer satisfaction, although some reviews indicate issues with repair quality and customer service after the purchase.
Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%
Among the 165 reviews analyzed, the jewelry store garners an overall positive reception, particularly regarding their engagement ring selection and customer service, but there are notable concerns around repair services and post-purchase support.
Best Review: Nicole, a customer, highlights the store as a wonderful place for jewelry shopping, appreciating the staff for their personal attention and knowledgeable service throughout the buying process.
Worst Review: Sarah expresses frustration with the customer service, recounting a negative experience involving rudeness after she sought a repair for her earring hoops, leading her to decide against returning.
**Operating Hours:**
- Monday: 11:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff members: Chris and Michelle.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.