Zales Jewelers - Cross County Shopping Center, Yonkers NY

Zales Jewelers, located at 6090 Mall Walk, Ste 1 A, Yonkers, NY 10704-1223, operates within Westchester County and is known for its wide range of jewelry, specializing in engagement rings. The store offers personalized services, including custom engagement ring creation, resizing, and repair, along with a selection of wedding bands, necklaces, earrings, and bracelets. Customers can expect assistance from knowledgeable staff dedicated to providing a seamless shopping experience, making it a suitable choice for those looking to design the perfect engagement ring.

The store is open during the following hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

With a total of 195 customer reviews, there is a mix of sentiments regarding the store's service and offerings.

Overall Sentiment from Online Customer Reviews:
Positive: 43%
Neutral: 21%
Negative: 36%

Positive reviews often highlight the exceptional customer service provided by staff members, with many customers mentioning employees such as Wandy, Raquel, and Ramona, who are praised for their attentiveness and expertise during the engagement ring selection process. Meanwhile, negative feedback often points to long wait times and issues with communication, with some customers expressing frustration over lost items or delays in service.

Best Review:
Andrew praised the engagement ring selection and highlighted the exceptional service he received from Raquel, emphasizing the effort she brings to ensuring customer satisfaction.

Worst Review:
Angela shared her disappointment regarding the prolonged wait for her engagement ring, which led to significant frustration due to a lack of communication about the status of her order.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.