Queens Diamond & Jewelry is a well-regarded jewelry store located at 3719 74th St, Jackson Heights, NY 11372, specializing in engagement ring creation and custom jewelry services. The store is known for its skilled craftsmanship, offering a wide selection of 14K, 18K, and 22K gold jewelry, including certified loose stones and gemstone pieces. The shop is family-owned, managed by Samir and Surya Maharjan, who are commended for their customer-friendly service.

Operating hours are as follows:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 8:00 PM

With a total of 342 reviews gathered from various platforms, customer sentiments reflect a mixed atmosphere.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

The reviews highlight that many customers appreciate the staff's friendliness, the quality of the designs, and the assistance given in selecting engagement rings. However, some have reported issues with customer service, including dissatisfaction with refunds and perceived dishonesty regarding jewelry quality.

Best Review:
A customer praised Queens Diamond & Jewelry for its beautiful custom rings, noting the staff's helpful and friendly service, along with reasonable pricing despite some minor hiccups during the process.

Worst Review:
Another customer expressed frustration regarding a refund issue for a defective item, mentioning the refusal of the management to honor the refund, which left them feeling disappointed after spending a significant amount.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members:**
- Samir Maharjan
- Surya Maharjan