Rogers & Hollands Jewelers in Vernon Hills IL
Rogers & Hollands Jewelers located at 617 Hawthorn Center, Hawthorn Mall, Vernon Hills, IL 60061, is a well-established jewelry store specializing in exquisite engagement ring creation. Known for its exceptional customer service, guests appreciate the skilled staff who provide personalized assistance throughout the ring design process. With an emphasis on quality, customers can customize their rings by selecting the size, cut, and quality of stones, supported by knowledgeable employees like Theresa and Hope, who prioritize customer satisfaction.
The store operates in Lake County and offers a variety of services, including jewelry repairs and custom designs, ensuring a comprehensive shopping experience for engagements and weddings. With a total of 96 reviews, the feedback gives potential customers a solid view of the services offered.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
Positive reviews highlight the helpfulness and expertise of the staff, particularly in the custom ring design process. Customers frequently commend the friendly atmosphere and satisfaction with their purchases. Conversely, some negative reviews cite issues with customer service, mentioning instances of unprofessional behavior and lack of empathy in specific situations.
Best Review:
One customer praised the engagement ring creation process, noting the staff's extensive knowledge and willingness to help with every aspect of the design, resulting in a beautiful and customized ring.
Worst Review:
Another customer expressed disappointment with a staff member's attitude during a routine service visit, describing their interaction as rude and unhelpful, which led to a negative experience despite previous positive interactions.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Operating Hours |
|-----------------------|
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 11:00 AM - 8:00 PM |
| Saturday: 11:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 6:00 PM |
Staff members mentioned include Theresa and Hope.
