Rogers & Hollands Jewelers in Calumet City, IL, is a distinguished establishment specializing in engagement ring creation and an array of jewelry services. With over 100 years of experience, this family-owned jeweler is known for its commitment to exceptional customer service and quality. Located in the River Oaks Center at 96 River Oaks Center Dr. Ste B15A, Calumet City, IL 60409, the store operates Monday through Saturday from 11:00 AM - 8:00 PM and Sunday from 12:00 PM - 6:00 PM. Customers can reach them at (708) 862-7500.

The reviews examined reveal a blend of satisfaction and concern from customers. Many highlight the warm and attentive service provided by staff members, with particular praise directed towards employee Victor and the store manager Will for their professionalism and expertise in guiding customers through the engagement ring selection process. Positive feedback speaks to the high-quality jewelry and reasonable pricing, making it a go-to choice for many couples looking for the perfect ring.

However, some negative reviews mention issues such as inconsistent follow-up on concerns and customer service challenges. This reflects a need for improved communication from the staff to enhance customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
Adrienne commended the excellent customer service from the team at Rogers & Hollands, particularly noting their patience and kindness during the engagement ring selection for her fiancé.

Worst Review:
Nataya expressed dissatisfaction, citing a significant scratch on the diamond she purchased and a lack of responsiveness from the store's management.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|------------------------|
| Monday to Saturday: 11:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |

Staff Members Mentioned:
- Victor
- Will