Rogers & Hollands Jewelers, located in Bloomington, Illinois, offers a remarkable selection of engagement rings and personalized service to create memorable pieces for every customer's special moment. Situated in Eastland Mall at 1615 E Empire St, Suite 1100, they pride themselves on combining the craftsmanship of independent jewelers with the resources of a larger store. Customers have praised the knowledgeable staff, including management like Lynn, who are dedicated to ensuring a friendly and pressure-free shopping experience.
Operating under the principle of family-owned service for over 100 years, this jewelry store specializes in helping customers customize engagement rings by selecting the size, cut, and quality of the stone. Their commitment to customer satisfaction and attention to detail is reflected in their positive feedback. However, some reviews indicate inconsistencies in customer service experiences, with a few customers noting less enthusiasm from some staff members.
Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 15%
Negative: 6%
Highlight Reviews:
Best Review: A customer expressed profound satisfaction with the attentive service and product quality at Rogers & Hollands, noting the exceptional assistance received in selecting engagement rings, leading to a memorable shopping experience.
Worst Review: One reviewer criticized their overall service, describing an unpleasant interaction with a staff member, feeling condescended and undervalued during their visit.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM
Staff members mentioned include Lynn.
Positivity Score: 86.5%
Total Customer Feedback Reviewed: 136