Rogers & Hollands Jewelers, located in the Fox River Mall at 4301 W Wisconsin Ave, Appleton, WI 54913, is noted for its exceptional services in engagement ring creation. With a staff that prides itself on providing personalized service, they offer a diverse selection of diamonds and settings to help couples design their perfect engagement ring. Customers have commented on the knowledgeable associates, including well-regarded staff members who assist in navigating the jewelry selection process.
The store's ambience contributes to a pleasant shopping experience, further enhanced by the focus on customer satisfaction and attention to detail. Many positive reviews highlight the friendly and helpful staff, making it a favored choice for those looking for engagement rings and other fine jewelry in Outagamie County.
However, some reviews point to concerns around product quality and customer service inconsistencies, indicating that experiences can vary.
Overall Sentiment from Online Customer Reviews:
The overall sentiment based on 143 reviews is 76% positive, 18% neutral, and 6% negative.
Best Review:
A customer named Danielle appreciated the friendly service and praised the store's quality, noting that every visit has been positive, even just for ring cleaning.
Worst Review:
Michael reported a troubling experience with a condescending staff member, indicating dissatisfaction with the store's customer service during his visit.
**Operating Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff members mentioned include Bonnie and Griffin.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 143