Rogers & Hollands Jewelers is a notable jewelry destination for those seeking exquisite engagement rings and exceptional service located in Lafayette, Indiana, within Tippecanoe Mall. The store offers a wide selection of stunning engagement rings, wedding bands, and other fine jewelry, catering to various styles and budgets. Customers appreciate the personalized service provided by the knowledgeable staff, particularly highlighting the expertise of team members such as Amy and Chris, who are recognized for their exceptional patience and guidance.
The reviews reviewed for this store total 165, providing a well-rounded perspective on customer experiences. Positive sentiments strongly outweigh the negative, with many customers praising the attentive service, extensive selection, and willingness to work within budgets to create the perfect custom piece. However, a few visitors have noted concerns regarding certain service interactions, which suggests room for improvement in customer communication.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Address:**
2415 Sagamore Pkwy S, Suite D03, Lafayette, IN 47905
**Phone Number:**
(765) 447-6300
**Store Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 11:00 AM - 7:00 PM|
| Tuesday | 11:00 AM - 7:00 PM|
| Wednesday | 11:00 AM - 7:00 PM|
| Thursday | 11:00 AM - 7:00 PM|
| Friday | 11:00 AM - 8:00 PM|
| Saturday | 11:00 AM - 8:00 PM|
| Sunday | 12:00 PM - 6:00 PM|
**Staff Members Mentioned:**
- Amy
- Chris
Best Review:
A customer praised the staff's excellent service, specifically mentioning Amy's helpfulness and extensive product knowledge while selecting an engagement ring. They noted that the atmosphere was welcoming and that they felt well cared for throughout the process.
Worst Review:
One reviewer expressed disappointment regarding a repair experience, stating that they felt the service provided was lacking and did not meet their expectations for a timely resolution.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 165