Sierra West Jewelers in Orem UT

Sierra-West Jewelers, located at 1344 South 800 East, Suite 1, Orem, UT 84097, is a well-established jewelry store serving Utah County with a focus on engagement ring creation and personalized customer service. With a stellar rating of 4.6 based on 40 reviews, the store has built a solid reputation for its extensive selection of fine jewelry and commitment to customer satisfaction.

The staff, including owner Tim Branscomb, is frequently praised for their friendly and accommodating demeanor, ensuring that customers receive expert guidance throughout the ring selection and customization process. Many reviews highlight the exceptional attention to detail, making it easy for clients to design their dream engagement ring without feeling pressured. Additionally, customers appreciate the various perks offered, such as complimentary services and discounts on wedding bands.

However, not all experiences have been positive. Some reviews mention issues with service timing or miscommunication about orders, causing delays. Customers have expressed frustration at times with the responsiveness regarding repairs and follow-ups.

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 8%
Negative: 5%

Best Review:
A customer noted that Sierra-West offered a better deal and diamond than any other local jewelers, highlighting the genuine care provided by the staff during the engagement ring shopping experience.

Worst Review:
One review pointed out frustrations with having to frequently bring a wedding ring in for repairs, as it had cracked multiple times, leading to dissatisfaction with the customer service received on those occasions.

**Opening Hours:**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: Closed

Staff members mentioned include Tim Branscomb.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.