Zales Jewelers, located at 575 E University Parkway, Suite B30, Orem, UT 84097, is a jewelry store specializing in engagement ring creation. The store is part of Utah County and offers a selection of fine jewelry, with services including custom engagement rings, resizing, and cleaning. Customers can reach the store at (801) 224-0521.

While some customers have praised the helpfulness and friendliness of the staff, particularly mentioning a manager named Jack for his attentive service, others have reported negative experiences regarding order processing times and customer support. Complaints have surfaced about delays in ring resizing and repairs, as well as dissatisfaction with the quality of the jewelry, suggesting that the store may not always deliver on promised service levels.

Overall Sentiment from Online Customer Reviews:
Positive: 20%
Neutral: 20%
Negative: 60%

Highlight Reviews:
Best Review: Amanda mentioned that the staff provided great service and quickly replaced her fragile ring, reflecting a positive experience despite previous issues with the quality of the product.

Worst Review: Kevin expressed frustration over the lack of adequate customer service, recounting his negative experience with a wedding ring that cracked shortly after purchase and the difficulty in receiving satisfactory assistance.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Jack (Manager)