Wm H. Diller Jewelers, located at 601 Penn Ave, West Reading, PA 19611, is a prestigious jewelry store renowned for its engagement ring creation and personalized customer service. With a history spanning over a century, this family-owned business prides itself on understanding the intricate needs of customers, particularly when it comes to crafting unique engagement rings tailored to individual tastes. The store offers a wide range of services including custom jewelry design, appraisals, and repair services, making it a one-stop shop for all jewelry needs.

Customer experiences reflect a mix of sentiments. Out of 39 reviews, the overall atmosphere is positive, highlighting the attentive and knowledgeable staff. Positive feedback emphasizes the exceptional service, quality of products, and the ability to create custom pieces that meet specific desires. However, some reviews note areas for improvement, particularly regarding customer service experiences that fell short of expectations.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

**Opening Hours:**
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
- Cindy Lis (Co-owner)

Best Review:
A customer praised Wm H. Diller Jewelers for their incredible selection and attentive service when purchasing wedding bands, noting the staff's commitment to helping find the perfect pieces.

Worst Review:
Another review highlighted a dissatisfying experience where a customer felt the service was lacking when trying to obtain a rough estimate for setting a loose diamond, leading to frustration with the communication.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.