Sun's Jewelry & Clock, located at 11160 Veirs Mill Rd, Wheaton, MD 20902, is a highly regarded jewelry store known for its exceptional engagement ring creation and service. With a commendable rating of 4.0 from 17 reviews, this store operates in Montgomery County, Maryland. The shop is open Monday through Friday from 10:00 AM to 9:30 PM, Saturday from 10:00 AM to 9:30 PM, and Sunday from 11:00 AM to 7:00 PM. Customers can reach them at (301) 933-9455.
The jeweler offers a variety of services, including custom engagement ring design, jewelry repairs, and battery replacements for watches. Reviewers consistently praise the owner, Mr. Sun, for his friendly demeanor, expertise, and the high-quality craftsmanship of the jewelry. Many customers highlight their positive experiences, emphasizing the personalized service and the trustworthiness of the store.
However, there are some negative sentiments noted as well. A few reviewers mentioned concerns about customer service, particularly regarding handling of broken items and the perceived lack of solutions for certain issues.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review:
Liz praised the owner as the "nicest person" and highlighted the store's excellent service and fair prices, emphasizing her intent to return for future jewelry needs.
Worst Review:
Susie expressed her dissatisfaction regarding customer service after experiencing issues with a broken ring, stating that the owner was unwilling to assist her further, leading her to decide against returning.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours**
- Monday: 10:00 AM - 9:30 PM
- Tuesday: 10:00 AM - 9:30 PM
- Wednesday: 10:00 AM - 9:30 PM
- Thursday: 10:00 AM - 9:30 PM
- Friday: 10:00 AM - 9:30 PM
- Saturday: 10:00 AM - 9:30 PM
- Sunday: 11:00 AM - 7:00 PM
**Staff Members**
- Mr. Sun
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 17
Store Phone Number: 3019339455