Zales Jewelers, located at 11160 Veirs Mill Rd, Space-140, Wheaton, MD 20902, provides a selection of services tailored for engagement ring creation and customization. The store offers prong checks and ring cleaning, ensuring that customers feel confident in their purchases. With a phone number of 240-242-6786, Zales is known for its reasonable pricing and often comparable sale prices to other jewelers.

Staff members are described as friendly and helpful; specific employees have been commended for their professionalism and willingness to assist customers. While the negative sentiment regarding the customer service presents a mixed atmosphere, the store maintains a notable presence in Montgomery County's jewelry market.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 25%
- Negative: 25%

Highlight Reviews:
Best Review: A customer praised the staff for their exceptional service when checking the prongs of a ring and noted the excellent assistance offered when ordering jewelry online. The positive attitude and professionalism of the staff left a lasting impression.

Worst Review: One customer expressed frustration with their resizing experience, feeling pushed to purchase an unnecessary protection plan and ended up unhappy with the overall service received.

Opening Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 11 am - 8 pm |
| Tuesday | 11 am - 8 pm |
| Wednesday | 11 am - 8 pm |
| Thursday | 11 am - 8 pm |
| Friday | 10 am - 8 pm |
| Saturday | 10 am - 8 pm |
| Sunday | 11 am - 7 pm |

Staff members mentioned include "Junior," known for his exceptional customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.