Thompson Jewelers, located at 2809 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744, is a family-owned business renowned for its commitment to high-quality jewelry and exceptional customer service since 1948. The store specializes in creating engagement rings, offering customers a personalized experience to help them find the perfect ring within their budget. The staff, including knowledgeable associates like Greg and Natalia, are praised for their warm, friendly demeanor and willingness to assist without pressure, making the ring-buying process a comfortable experience.

With an impressive 495 reviews, customers express a high level of satisfaction regarding their experience at Thompson Jewelers. The overall sentiment from online customer reviews reveals a positive reception, with approximately 88% positivity, 8% neutrality, and 4% negativity identified.

Positive reviews often highlight the attentive service and the quality of the engagement rings, with customers appreciating the helpful staff and the beautiful selection. However, a few negative experiences are noted regarding customer service miscommunications, particularly concerning repairs.

Best Review:
Janette commended Thompson Jewelers for their professional service, mentioning the successful resetting of her diamonds into a beautiful new setting, praising their excellent craftsmanship.

Worst Review:
Denise expressed frustration with her son's experience, noting a rude interaction during a watch battery replacement that resulted in a lack of accountability for a mistake made by the staff.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Monday to Saturday: 10:00 AM - 6:00 PM |
| Sunday: Closed |

Staff Members: Greg, Natalia