Valia's Jewelers, Custom Engagement Rings in Pasadena , CA

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88.5% Score | Valia's Jewelers, Pasadena CA

Valia's Jewelers is a well-established family-owned jewelry store located at 690 E Colorado Blvd, Pasadena, CA 91101. With over 35 years in business, they specialize in engagement ring creation along with a wide range of jewelry services such as custom jewelry design, watch repair, and jewelry restoration. The store is known for providing high-quality craftsmanship and exceptional customer service which is a vital aspect of their reputation. The owner, Michael, along with his dedicated staff, are praised for their knowledge and friendliness, making customers feel at home while exploring their unique jewelry selections.

Overall, customer reviews indicate a positive reception toward Valia's Jewelers. The store has received a total of 42 reviews, with a sentiment breakdown of approximately 80% positive, 15% neutral, and 5% negative. Customers frequently commend the attentive service and the professionalism exhibited during interactions, particularly noting the care taken in creating custom engagement rings.

However, some negative feedback was recorded, highlighting concerns regarding lost items and pricing discrepancies during service. Despite these issues, the overall atmosphere suggests a commitment to customer satisfaction.

Best Review: A customer, Stella, expressed appreciation for the exceptional customer service she received, emphasizing the friendly and familial atmosphere while praising the store’s impressive collection of jewelry.

Worst Review: Katherine mentioned a disappointing experience where a ring was lost during resizing, despite Valia's efforts to address the situation, highlighting concerns over the care taken with customer items.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff Members: Michael

Positivity Score: 88.5%
Total Customer Feedback Reviewed: 42

Store Phone Number: 6267955602

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88.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.