Vernon Jewelers, Salem, OR

Vernon Jewelers, located at 405 Court St. NE, Salem, OR 97301, is a notable jewelry store known for its exceptional engagement ring creation and personalized service. With over 70 reviews gathered, the store stands out in Marion County for its commitment to craftsmanship and attention to customer needs. The owner, Alan Haugen, and his experienced staff are praised for their willingness to guide clients through the engagement ring selection process, ensuring each piece is tailored to individual preferences.

Positive reviews highlight the kind and knowledgeable staff, emphasizing their dedication to quality services like ring resizing, custom orders, and exceptional repair work. Many customers have expressed satisfaction with the added value of personalized consultations, showcasing the store's long-standing reputation in the community.

However, some reviews point to instances of unsatisfactory customer service experiences, particularly with communication issues and disagreements over repairs. These negative comments suggest that while most interactions are positive, there can be occasional lapses in service.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
Monday: 10:00 AM - 5:30 PM
Tuesday: 10:00 AM - 5:30 PM
Wednesday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 5:30 PM
Friday: 10:00 AM - 5:30 PM
Saturday: Closed
Sunday: Closed

**Staff:**
Alan Haugen

Best Review:
Karol Brancato praised the friendly and personable staff at Vernon Jewelers, noting their honest and quality services.

Worst Review:
Alex B. expressed disappointment with the owner’s customer service, mentioning a lack of follow-through and disrespectful communication regarding consignments.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.