Zales Jewelers, located in Altamonte Springs, FL, offers a wide range of services with a strong emphasis on engagement ring creation. The store is situated at 451 E Altamonte Dr, Ste 2449, Altamonte Springs, FL 32701, and can be reached at (407) 834-5055. Known for its extensive selection and captivating designs, Zales has established itself as a go-to destination for those looking for high-quality engagement rings.

The store has a dedicated team, including notable staff members like Wildalis and Jonathan, whose exceptional customer service has received praise from many customers. The services available include custom jewelry creation, cleaning, inspection, and repairs, all designed to ensure that each piece remains stunning and well-maintained.

However, sentiments regarding customer service are mixed. While many customers have lauded the professionalism and helpfulness of staff, some negative reviews point to issues with product availability and extended wait times for services. This balance of experiences highlights the store's strengths in engagement ring creation alongside areas for improvement in customer service.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 15%
Negative sentiment: 15%

**Customer Reviews Sentiment Summary**:
The reviews indicate a significantly positive atmosphere, with a majority praising the engagement ring services and the expertise of staff. However, a small percentage of customers reported dissatisfaction with delays and customer service issues.

Best Review:
Amanda noted the store's attention to detail and the thorough process they follow in resizing engagement rings during her experience, appreciating the clear communication throughout.

Worst Review:
Wally expressed frustration with the store's hours, finding it difficult to visit on weekdays and feeling that the customer service was hit or miss based on the associate's attitude.

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
- Wildalis
- Jonathan

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*