Zales Jewelers - B-15 Music City Mall, Odessa, TX

Zales Jewelers at Music City Mall, located at 4101 E 42nd St, Odessa, TX 79762, operates in Ector County and specializes in creating stunning engagement rings alongside a variety of other fine jewelry. The store offers services such as custom jewelry design, jewelry and watch repair, and cleaning and inspection of your cherished possessions. Customers have praised the knowledgeable and friendly staff, with team members like Amethyst, Juanita, and Shawna noted for their helpfulness and dedication in assisting clients with their selections.

Operating hours are as follows:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Phone: (432) 367-7704

Overall sentiment from online customer reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

While many reviews highlight excellent customer service and the quality of the engagement rings crafted, some customers reported issues with delayed services and miscommunications regarding repairs and pricing.

Best Review:
Vanessa commended Zales for their attentive service and mentioned the enjoyable experiences she had while working with Juanita, who provided exceptional assistance in selecting her jewelry.

Worst Review:
Shawna expressed frustration with Zales after her wedding ring took much longer than expected to be ready, leading to significant inconvenience for her upcoming wedding plans. Communication issues with the staff added to her disappointment.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.