Zales Jewelers, located at 1118 Baybrook Mall, Friendswood, TX 77546, is a reputable jewelry store renowned for its engagement ring creation and extensive jewelry services. The store offers a variety of services, including custom jewelry design, ring resizing, and cleaning and inspection, making it a convenient choice for couples looking to create the perfect engagement ring or upgrade their existing jewelry. The staff are noted for their helpfulness, particularly sales associates like Mahmuda and Yi, who have received positive mentions for their attentive service and professionalism.

However, there are mixed sentiments regarding the overall customer experience. Some customers have reported dissatisfaction with long wait times and inefficiencies during consultations, particularly when it comes to repairs and services, indicating a need for improved customer service practices.

Operating hours are as follows:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 9:00 PM
- Saturday: 11:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 10%
- Negative: 45%

Best Review: A customer praised Mahmuda for her exceptional service during their engagement ring selection, highlighting her knowledge and friendly demeanor, making the entire process smooth and enjoyable.

Worst Review: Another customer expressed frustration with their experience due to insufficient support during a ring repair, noting that they faced significant delays and felt undervalued by the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.