Zales Jewelers located at 2018 Burnsville Center, Burnsville, MN 55306, offers a variety of engagement ring creation services tailored to meet customer needs. The store prides itself on its knowledgeable staff, with reviews highlighting friendly and warm service. However, there are notable concerns regarding customer experience, including long wait times and inconsistent service quality. Customers have reported feeling overlooked during their visits, which detracts from the overall shopping experience.

The store has garnered a total of 14 reviews, indicating a mixed reception among patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

While some find the staff amiable and service satisfactory, others have expressed dissatisfaction with efficiency and professionalism.

Best Review: A customer named Taylor praised the warm staff and amazing service, particularly appreciating their knowledge about the products.

Worst Review: Chet expressed frustration at having waited without acknowledgment, describing the store and staff as lacking attention and care.

Operating hours are as follows:
- Monday to Saturday: 11:00 AM – 9:00 PM
- Sunday: 12:00 PM – 6:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.