Zales Jewelers, located at 3-2600 Kaumualii Hwy, Lihue, HI 96766, operates in Kauai County and specializes in jewelry, particularly engagement ring creation. The store has faced challenges in customer service, with some reviews mentioning a lack of assistance and communication regarding custom orders. Customers have expressed frustration about extended timelines for ring resizing and repairs, sometimes leading to a disappointing experience. However, positive feedback has noted that Zales generally offers a variety of products and good quality jewelry.

The general ambiance seems to reflect more negative sentiments, with customer reviews indicating a 30% positive, 10% neutral, and 60% negative atmosphere based on the feedback collected.

Opening Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 10:00 AM - 6:00 PM

Staff Members: Not specified.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Best Review: Steve mentioned a history of satisfactory experiences when dealing with Zales but indicated that a recent visit was marred by poor customer service regarding a ring cleaning, where staff refused assistance based on missing paperwork.

Worst Review: Kelly shared disappointing experiences with the store's failure to expedite the resizing of a wedding band, as promised. She found their service frustrating and indicated a decision to take her business elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.