Zales Jewelers - Mall Del Norte Laredo TX

Zales Jewelers, located at 5300 N I-35, Ste. 185, Laredo, TX 78041, is a prominent jeweler known for their exceptional engagement ring services and a wide variety of jewelry options. With a phone number of (956) 724-8383, the store operates in Webb County.

Customers can expect an efficient engagement ring creation process, supported by a knowledgeable staff. The jewelry consultants have received praise for their patience, expertise, and willingness to help customers find the perfect piece. The store also offers services such as custom jewelry design, repairs, and cleaning, making it a convenient one-stop destination for all jewelry needs.

The atmosphere is generally warm and welcoming, with many customers reporting positive interactions with staff members like Jaime and Ary, who are highlighted for their outstanding customer service skills.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

Positive reviews reflect a satisfaction with customer service, with multiple customers mentioning the helpfulness and kindness of staff members. However, a few negative experiences were noted, primarily regarding slow service during busy periods.

Best Review:
Luna praised the exceptional customer service provided by Audi at Zales, describing it as phenomenal and highlighting the welcoming atmosphere.

Worst Review:
Anna mentioned dissatisfaction with communication regarding a ring upgrade, expressing frustration over unreturned calls and a mix-up with brands.

**Store Hours:**
Thursday: 11:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 11:00 AM - 8:00 PM
Tuesday: 11:00 AM - 8:00 PM
Wednesday: 11:00 AM - 8:00 PM

**Staff Members:**
Jaime
Ary

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*