Zales Jewelers, located in Mesa Mall at 2424 US-6, Ste. 158, Grand Junction, CO 81505, operates in Mesa County and specializes in creating exquisite engagement rings. Customers can reach the store at (970) 243-5000.

The jeweler offers a variety of services including custom engagement ring design, jewelry repair, cleaning, and inspection. With over 76 reviews, Zales has garnered a mixed reception among customers.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Positive experiences often highlight the supportive staff and quality of the jewelry created. Reviewers appreciate the efforts made by associates to assist customers in selecting the perfect engagement rings, with some mentioning their satisfaction with custom designs.

Conversely, negative feedback frequently points to issues with customer service, particularly delays in repair services and communication problems. Several customers mentioned dissatisfaction over perceived poor management and handling of orders.

Best Review:
Shamra expressed admiration for the attentive service received at Zales, noting that the staff were patient and thorough in answering questions during the ring selection process.

Worst Review:
Leanna criticized Zales for what she perceived as being overcharged for services that should have been covered under warranty, citing difficulties in reaching the store for resolution.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|--------------------------|
| Thursday: 11 AM - 7 PM |
| Friday: 10 AM - 8 PM |
| Saturday: 10 AM - 8 PM |
| Sunday: 12 PM - 6 PM |
| Monday: 11 AM - 7 PM |
| Tuesday: 11 AM - 7 PM |
| Wednesday: 11 AM - 7 PM |