Zales Jewelers in Little Rock, Arkansas, is a reputable destination for engagement ring creation and fine jewelry services. Located at 6000 W Markham St, Ste. 2022, this store operates in Pulaski County and can be contacted at (501) 664-9119.

Zales is well-known for providing a wide array of services tailored for engagement ring creation, including custom jewelry design, jewelry repair, cleaning, and inspection services. The experienced staff, such as the highly regarded sales associate Vera, are noted for their customer service, assisting clients in selecting the perfect piece that reflects personal style and budget.

However, the overall experience reported by customers shows a mix of sentiments. While numerous reviews highlight the professionalism of the staff and the quality of jewelry offered, there are noteworthy concerns regarding customer service inconsistency and issues related to sizing and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

A total of 53 reviews were reviewed, revealing a balanced perspective of Zales Jewelers.

Best Review:
Darryl mentioned that Vera was helpful but expressed disappointment with the trade-up policy, highlighting a lack of clarity that impacted his engagement ring purchase experience.

Worst Review:
Vanessa recounted a frustrating incident regarding sizing, where the wedding band she received was too large despite repeated instructions. The unprofessional response to her concerns left her dissatisfied.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM