Zales Jewelers - Pheasant Lane Mall in Nashua NH

Zales Jewelers located at 310 Daniel Webster Hwy, Suite W121, Nashua, NH 03060-5730, is a well-known jewelry store that has served the local community for many years. With a significant focus on engagement ring creation, this jeweler offers a range of services that include custom jewelry design, repair, and cleaning, making it a viable option for those looking to create a personalized engagement ring. The store is well-regarded for its extensive selection of diamonds and fine jewelry, backed by a dedicated staff.

Customer feedback reflects a mixed sentiment, with a total of 169 reviews reviewed.

Overall Sentiment from Online Customer Reviews:
Positive: 51%
Neutral: 16%
Negative: 33%

While many customers appreciate the knowledgeable and friendly sales associates, including praise for specific staff members like Kathy, who is noted for her assistance during the ring selection process, others have shared negative experiences. Some reviewers have reported issues with customer service, stating that certain staff members exhibited unprofessional behavior, specifically regarding communication and follow-up on repairs.

Best Review:
A customer named Sarah found the staff to be extremely kind and helpful, particularly mentioning the positive assistance provided, leading to a satisfying jewelry purchase experience.

Worst Review:
Robert criticized the store for its terrible customer service, describing multiple issues with the repair process of his wife's ring and expressing frustration with the lack of accountability and communication from the management.


**Store Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff mentioned: Kathy

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.