Zales Jewelers, located at 10205 US Highway 15 501 Ste 27B, Southern Pines, NC 28387, has garnered attention for its engagement ring creation and services within Moore County. With a knowledgeable staff, including notable mentions of helpful managers, the store offers a wide variety of diamond and precious jewelry styles. Although the establishment has received mixed reviews, it is reported that some staff members excel in customer service, consistently going above and beyond to assist clients.

However, there are several negative sentiments surrounding customer experiences, particularly related to service errors and communication issues regarding repairs and order fulfillment. Despite these challenges, some customers appreciate the selection available.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 30%
Negative: 25%

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include experienced managers who handle client inquiries with a focus on satisfaction.

Best Review: Elizabeth Bumgarner commends the outstanding service provided by the staff, stating that they consistently exceed expectations.

Worst Review: Lauren Monroe expresses frustration regarding a severe mishap where her wedding and diamond rings were reportedly discarded during a repair process, highlighting a lack of accountability.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.