Zales Jewelers, located at 3250 Gateway Blvd Ste 1, Prescott, AZ 86303, operates in Yavapai County and serves customers with a variety of jewelry services, particularly focusing on engagement ring creation. The store, reachable at (928) 771-9706, has received a mix of customer feedback highlighting both the quality of the jewelry and the service experiences.

The reviews reveal a complex sentiment landscape. While some customers express satisfaction with the craftsmanship of engagement rings and the variety offered, a significant number of reviews indicate frustration with customer service interactions and order fulfillment timelines.

Overall Sentiment from Online Customer Reviews:
- Positive: 20%
- Neutral: 10%
- Negative: 70%

Several reviewers have described their experiences, noting that while some staff members have shown professionalism and understanding, others have been perceived as rude and dismissive. Additionally, issues with order accuracy and communication have been recurring themes in customer feedback.

Highlight Reviews:
Best Review: A customer praised the custom ring creation experience at Zales, commending the staff for their assistance in achieving the perfect ring setting while highlighting their positive engagement throughout the process.

Worst Review: Another customer detailed a highly negative experience involving significant delays and multiple errors in their order process, which created considerable inconvenience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Alex and Morrisa.