Zales Jewelers - Shops at Carriage Crossing, Collierville, TN
Located at 4680 Merchants Park Circle, Suite 210, Collierville, TN 38017, Zales Jewelers specializes in creating exquisite engagement rings, providing customers with a personalized experience. The store, part of the trusted Zales brand that has been serving customers since 1924, offers custom jewelry services to help craft unique engagement rings tailored to individual preferences. The store is noted for its attentive staff, particularly Cordeia, the assistant manager, who has been frequently mentioned for exceptional customer service in reviews.
Customers can expect comprehensive jewelry services, including engagement ring creation, in-store repairs, cleaning, inspections, and trade-in options for diamond jewelry. Operating in Shelby County, Zales aims to ensure satisfaction with knowledgeable staff ready to guide customers through the engagement ring selection process.
Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
Overall Sentiment from Online Customer Reviews:
Approximately 80% positive, 15% neutral, and 5% negative sentiments are apparent from the reviews. Many customers praise the friendly and helpful service, particularly highlighting the expertise and attentiveness of the staff. However, some feedback points to occasional issues regarding availability and customer follow-ups.
Best Review:
Adam commends Zales for its reasonable pricing compared to competitors, noting a positive experience with the engagement ring purchase, highlighting the location's affordability and quality service.
Worst Review:
In a less favorable review, a customer expressed dissatisfaction over a poor interaction with the staff, reporting rude service and expressing intent never to return.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include Cordeia and Jackie.
