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45% Score | Zales Jewelers - Southlake Mall, Morrow GA

Zales Jewelers, located at 1125 Southlake Mall, Morrow, GA 30260, offers a range of jewelry services with a focus on engagement ring creation. Known for their extensive selection of fine jewelry, Zales has been a staple in the jewelry market since 1924. The store operates in Clayton County and provides services such as jewelry repair and appraisal.

Customer reviews reveal a mixed sentiment. While some customers appreciate the knowledgeable and friendly staff, others have reported negative experiences with customer service and wait times. Overall, the reviews indicate a sentiment breakdown of approximately 40% positive, 10% neutral, and 50% negative.

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff mentioned in the reviews include store manager Carrie Kellogg, who has been highlighted in various customer interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

Best Review:
A customer praised Zales for its great customer service and knowledgeable staff, emphasizing the attentive and friendly nature of the salespeople.

Worst Review:
Another customer expressed frustration with the management’s handling of warranty issues and felt that their longstanding loyalty to Zales was not reciprocated, leading to a decision to take their business elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 45%
Total Customer Feedback Reviewed: 24

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Southlake Mall
Zales Jewelers - Southlake Mall
45%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Southlake Mall
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