Zales Jewelers - Southlake Mall, Morrow GA

Zales Jewelers, located at 1125 Southlake Mall, Morrow, GA 30260, offers a range of jewelry services with a focus on engagement ring creation. Known for their extensive selection of fine jewelry, Zales has been a staple in the jewelry market since 1924. The store operates in Clayton County and provides services such as jewelry repair and appraisal.

Customer reviews reveal a mixed sentiment. While some customers appreciate the knowledgeable and friendly staff, others have reported negative experiences with customer service and wait times. Overall, the reviews indicate a sentiment breakdown of approximately 40% positive, 10% neutral, and 50% negative.

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff mentioned in the reviews include store manager Carrie Kellogg, who has been highlighted in various customer interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

Best Review:
A customer praised Zales for its great customer service and knowledgeable staff, emphasizing the attentive and friendly nature of the salespeople.

Worst Review:
Another customer expressed frustration with the management’s handling of warranty issues and felt that their longstanding loyalty to Zales was not reciprocated, leading to a decision to take their business elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.