Zales Jewelers, located in Valley Park Centre at 3071 E Main, Ste. 27, Russellville, AR 72802-9642, operates in Pope County and provides a variety of jewelry services with a strong focus on engagement ring creation. Customers can find a wide selection of diamond and precious jewelry, as well as in-store order assistance from knowledgeable staff. The store also offers custom jewelry options, repair services, and cleaning to maintain the brilliance of your pieces. Notably, Zales has received 42 reviews, reflecting a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The feedback from customers indicates that the staff, including store manager Sonja, are often praised for their helpfulness and attentiveness, particularly during the engagement ring selection process. However, some customers have expressed dissatisfaction regarding specific service aspects, such as misleading warranty information and experiences that diminished their overall experience.

Best Review:
Paul highlighted the exceptional service provided by the friendly staff at the Russellville location, noting how easy it was to purchase quality jewelry, and the importance of maintaining the lifetime warranty for his wife's wedding rings.

Worst Review:
John expressed disappointment over the lack of attention he received when he visited the store, feeling overlooked compared to other customers, which left him questioning the service standards at Zales.

Store Hours:
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM

Staff Members:
Sonja (Store Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.