Zales Jewelers, located at 8700 NE Vancouver Mall Dr Ste 285, Vancouver, WA 98662, operates in Clark County and is focused on providing a range of jewelry services, with a special emphasis on engagement ring creation. The store has received mixed reviews from customers, with some expressing satisfaction with the helpfulness and knowledge of the staff, while others reported negative experiences related to customer service and order fulfillment delays.
While some have praised the sales associates for their attentiveness and the quality of the pieces offered, others highlighted issues such as high-pressure sales tactics and a lack of professionalism. Customers noted the helpfulness of certain staff members, although a few also mentioned instances of dissatisfaction with service quality.
Operating hours and customer contact information are as follows:
| Opening Hours |
|------------------------|
| Monday to Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 6:00 PM |
Phone: (360) 256-7362
Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%
Best Review:
Michael commended the staff at Zales for their helpfulness and the quality of his wife's wedding ring, indicating that his experience met his expectations.
Worst Review:
Tim expressed dissatisfaction with the service, describing a series of frustrations related to delays in receiving a diamond ring and poor communication from the management.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 50%
Total Customer Feedback Reviewed: 17