Zales Jewelers - Westmoreland Mall Greensburg PA

Zales Jewelers, located in Westmoreland Mall at 5256 State Route 30, Suite 225, Greensburg, PA 15601, is a reputable choice for those looking to create their perfect engagement ring. With a phone number of (724) 837-9040, this jeweler provides a range of services including custom jewelry design, jewelry and watch repair, cleaning and inspection, and a unique trade-in option for diamond jewelry.

The store is known for its knowledgeable and friendly staff, who have received positive remarks for their helpfulness and expertise in guiding customers through the engagement ring selection process. Customers have expressed satisfaction with the quality of jewelry and the professional, attentive service provided by the team.

However, some negative reviews surfaced regarding customer service experiences, particularly indicating instances of rudeness among staff members. This suggests variability in service quality that potential customers might encounter.

Overall, Zales Jewelers has garnered 70 Google reviews, reflecting a mixed sentiment from online customers:

Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 20%
- Negative: 12%

**Operating Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Mickey (Store Manager)
- Colleen
- Chris
- Debby

Best Review:
Kacey praised the staff for their knowledge and friendliness, indicating that the shopping experience was enjoyable and the team was helpful in providing assistance.

Worst Review:
Tyler reported a negative experience with a rude staff member while attempting to get a ring cleaned, feeling that the representative overreacted to the situation.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.