Ace Diamond & Jewelry Brokers, located at 7110 Market Street, Youngstown, OH 44512, is a well-regarded jeweler specializing in engagement ring creation and services. With a strong emphasis on estate jewelry, they provide expert pawnbroking and consultations related to purchasing and loaning on jewelry, diamonds, gold, and coins. The staff, led by knowledgeable professionals, including President Jim Eckman and former VP Jim Huesken, reflects a commitment to quality and service. Although the store ceased taking in jewelry repairs in 2021, it continues to maintain a solid reputation in the community.
Reviews across multiple platforms suggest a generally favorable atmosphere surrounding this jeweler.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
A total of 12 reviews were synthesized, revealing a predominantly positive sentiment toward Ace Diamond & Jewelry Brokers. Customers appreciate the honesty and kindness of the staff, as well as their expertise in jewelry valuation and sales. However, some negative feedback highlighted instances of rudeness and communication issues.
Best Review: Lori commended the staff for their honesty and expertise, stating that they felt secure trusting their jewelry needs to Ace Diamond, emphasizing that this is the only place she would turn to for such services.
Worst Review: Michael expressed disappointment in the rudeness he encountered during his visit, characterizing his experience as highly unsatisfactory, indicating that he had felt disregarded by the staff.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday: 10:00 AM - 5:45 PM
- Tuesday: 10:00 AM - 4:45 PM
- Wednesday: 10:00 AM - 4:45 PM
- Thursday: 10:00 AM - 4:45 PM
- Friday: 10:00 AM - 4:45 PM
- Saturday: 10:00 AM - 2:45 PM
- Sunday: Closed
**Staff Members Mentioned:**
- Jim Eckman (President)
- Jim Huesken (former VP)
Positivity Score: 80%
Total Customer Feedback Reviewed: 12
Store Phone Number: 3306296363