The Gold Exchange, located at 2802 Market St, Youngstown, OH 44507, is a notable establishment in Mahoning County specializing in jewelry sales and repair, particularly known for creating custom engagement rings. The store provides a full range of services, including fast jewelry repair, custom-made jewelry, and diamond and jewelry loans, appealing to a diverse clientele looking to purchase or create unique pieces.

Based on reviews gathered from 13 sources, the overall sentiment for The Gold Exchange is mixed but leans positive. Customers report a generally favorable atmosphere with an estimate of 62% positive feedback, 23% neutral, and 15% negative.

Highlighting positive experiences, many clients praise the excellent customer service, fair pricing, and the genuine nature of the staff, particularly mentioning their interaction with team members like Katie and Lori, who are appreciated for making customers feel comfortable and valued.

Conversely, there are negative sentiments echoed by a few reviews, where some customers express dissatisfaction with the service, citing issues with product descriptions and experiences of rudeness.

**Operating Hours:**
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

**Staff Members:**
- Katie
- Lori

Best Review: A customer expressed great satisfaction with the service, commending the Gold Exchange staff for their helpfulness and fair prices, highlighting a positive interaction with Katie and Lori.

Worst Review: One customer reported a disheartening experience where they felt misled regarding the gold karats of a chain and pendant, leading to feelings of being conned.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.