KAY Jewelers, located at 7401 Market St., Suite 301, Youngstown, OH 44512-5621, operates in Mahoning County and is renowned for its exceptional engagement ring creation services. With a deep history since 1916, this store combines a wide selection of fine jewelry with knowledgeable consultants dedicated to providing a superior shopping experience. Customers appreciate the supportive staff, including notable team members like Jamie and Anna, who are highlighted for their helpfulness and expertise. KAY Jewelers offers a range of services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals.

Operating Hours:
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
- Monday: 10:00 AM – 8:00 PM

Overall Sentiment from Online Customer Reviews:
With a total of 260 reviews, customers generally express positive feelings towards the service, with an estimated 82% positive, 10% neutral, and 8% negative sentiments. Positive experiences often highlight attentive staff and successful engagement ring creations, while negative points regard customer service issues during busy periods.

Best Review:
Kristen noted that KAY Jewelers is an excellent choice for high-quality, lasting jewelry, particularly praising the knowledgeable and friendly staff who go above and beyond to ensure customer satisfaction.

Worst Review:
Amber shared a negative experience where she witnessed unprofessional behavior from an assistant manager, highlighting a lack of respect during a customer return process which detracted from her view of the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.