Always & Forever Jewelers, located at 7294 Mentor Ave, Mentor, OH 44060, is renowned for its exceptional engagement ring creation services and customer-focused approach. The store operates in Lake County and offers a range of jewelry services, including custom engagement rings, wedding bands, jewelry repairs, gemstone purchases, and watch servicing.

The owner, Rachel Lanese, is often praised for her expertise and the welcoming atmosphere she fosters in the shop. Many customers comment on the high level of service and the staff’s attentiveness to individual needs when creating unique engagement rings. Positive feedback highlights the honest, knowledgeable, and friendly nature of both Rachel and her team, with many noting their experiences of personalized service that exceeds expectations.

However, some negative reviews have emerged, particularly concerning issues with appraisals and potential misunderstandings regarding jewelry quality. Customers have reported experiences where the store did not meet their expectations in terms of accuracy in testing or assessments of certain pieces.

Overall sentiment from online customer reviews:
Positive: 73%
Neutral: 15%
Negative: 12%

Best Review: A customer named Stacie Rhoades praised the helpful and caring nature of the staff, emphasizing the enjoyable experience of working with Rachel and the quality service provided by her team.

Worst Review: Dan T. expressed dissatisfaction, alleging that there was a mishap with a diamond appraisal, claiming the store incorrectly identified a diamond as a moissanite after initial confirmation.

Operating Hours:
- Monday: 11:00 AM - 5:00 PM
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff members mentioned include Rachel Lanese.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.