Jacqueline and Co Jewelers, Mentor, OH

Jacqueline & Co. is a premier fine jewelry retailer located in Mentor, OH, within the Great Lakes Mall. They specialize in creating exquisite engagement rings, offering a variety of certified diamonds and custom design services to meet individual preferences. Known for their personalized customer service, they have garnered positive feedback from numerous clients who appreciate the quality of craftsmanship and the welcoming family atmosphere.

The store operates in Lake County and is managed by Thomas Nhan, the founder, along with other family members who contribute to the business. Customers can expect services that include in-house jewelry repair, buying old gold, precious metals, and detailed consultations for custom pieces.

The store has received a total of 13 reviews, reflecting a generally positive sentiment about their services.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 8%
Negative: 7%

**Customer Reviews Sentiment**
Positive reviews highlighted the friendly service and the quality of the jewelry. Customers expressed satisfaction in not only the products but also the family-oriented service experience. However, there were some negative comments, citing issues with appointments and closures without notice, which some clients found frustrating.

Best Review:
Anna Chun commended the amazing quality of work at Jacqueline & Co., stating the store is her go-to for jewelry needs.

Worst Review:
Henry Kilburn experienced a disappointing situation when he arrived for an appointment only to find the store closed and no responses to his calls.

**Address:**
7850 Mentor Ave, Mentor, OH 44060

**Phone Number:**
+1 440-974-8880

**Operating Hours:**
- Tuesday: 11 AM – 6 PM
- Wednesday: 11 AM – 6 PM
- Thursday: 11 AM – 6 PM
- Friday: 11 AM – 6 PM
- Saturday: 11 AM – 6 PM
- Sunday: Closed
- Monday: Closed

**Staff:**
- Thomas Nhan (Founder)
- Jacqueline Nhan (Co-Founder)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.