Located at 7850 Mentor Ave, Ste 540, Great Lakes Mall, Mentor, OH 44060-5582, Kay Jewelers is a prominent jewelry destination in Lake County that specializes in engagement ring creation and exceptional customer service. This store offers a wide range of services, including diamond upgrades, custom special orders, and jewelry maintenance and repair, catering to customers seeking both quality and personalized attention.

Based on a thorough review of customer feedback, the store has accumulated a total of 165 reviews, reflecting a mix of positive experiences and areas for improvement. Many customers praise the attentive and knowledgeable staff, highlighting individuals like Eric and Brient for their outstanding service in helping customers select their perfect engagement rings. Customers often commend the store for its warm atmosphere and the personalized approach taken by staff to assist in finding exactly what each client desires.

On the other hand, some negative experiences have also been reported. A few customers expressed dissatisfaction with pricing transparency and issues related to repairs, indicating that certain interactions didn’t meet their expectations.

Overall Sentiment from Online Customer Reviews:
Overall, customer sentiment can be categorized as follows: Positive (75%), Neutral (15%), Negative (10%).

**Best Review:**
A customer shared that the service provided by Chase was fantastic during their search for an engagement ring, noting his professionalism and helpfulness in making the purchasing process simple and enjoyable.

**Worst Review:**
Another customer expressed great frustration regarding a custom order, claiming they were not informed about additional costs that significantly raised the total price, leaving them feeling misled.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours | |
|------------------------|-------------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Listed Staff: Eric, Brient, Chase, and Vince.