Angela's Jewelry Repair Burlington MA

Angela's Jewelry & Watch Repair, located at 75 Middlesex Turnpike, Burlington, MA 01803, is a distinguished destination for engagement ring creation and jewelry repair services in the area. With over 25 years of experience, the skilled team offers a wide range of services, including custom jewelry design, watch repair, and cash for gold. Known for providing free estimates, Angela's Jewelry is a trusted choice for those looking to create or repair unique engagement rings.

Operating within Burlington County, the store has garnered a considerable number of reviews, totaling 30, providing insight into their service and quality. Remarkably, 4.4 out of 5 stars is the average rating based on 27 Google reviews, while Yelp reviews sit lower at a 2 out of 5 stars with 3 entries.

Overall Sentiment from Online Customer Reviews:
Positive: 56%
Neutral: 20%
Negative: 24%

Positive feedback highlights the knowledgeable staff and high-quality repair services, emphasizing the personalized care received during engagement ring creation. However, some customers reported poor customer service experiences, particularly issues with communication and staff behavior during transactions.

Best Review:
A reviewer named M M praised the staff's expertise and their excellent customer service, stating the experience was worry-free and mentioned that the staff took steps to fulfill specific needs during the creation of a custom piece.

Worst Review:
Tiffany T. detailed a frustrating experience involving the alteration of a pendant, where the service was unsatisfactory and led to damaged jewelry. The encounter was exacerbated by unprofessional behavior from the staff at the time.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
Monday to Friday: 11:00 AM - 7:00 PM
Saturday: 11:00 AM - 7:00 PM
Sunday: 12:00 PM - 6:00 PM

Staff members include a team known for their extensive experience and customer care.